Frequently Asked Questions
Where are your chocolates made?
The kitchen where all of our goodies are produced is currently located in Elizabeth, Colorado.
What if I have an allergy?
Although we are food handler certified and follow the same health and safety standards as commercial kitchens, Proof & Temper currently operates as a cottage kitchen. Due to the presence of certain ingredients which are known allergens (tree nuts, sesame, dairy and gluten) in our kitchen, we cannot guarantee any of our products to be 100% free from cross-contamination.
Do you only sell online?
In addition to our online store, you can also follow us on Instagram or check our Calendar page for a detailed schedule of local farmer's markets we'll be attending for the 2025 season in Colorado!
How should I store my chocolates?
Chocolates should be stored in a cool, dry location - ideally between 60-65F. This could be in a cool room, pantry, wine fridge, or if necessary, the fruit/vegetable compartment of your refrigerator.
*If you must store your chocolates in a refrigerator, we strongly recommend keeping them in a tightly sealed plastic bag to protect their beautiful shine from external moisture. Remove from fridge about 15-20 minutes before eating, but keep them in the plastic until they've reached room temperature*
How long do your products last?
All of our offerings are hand-produced in small batches with the finest ingredients, and are best enjoyed within 7-10 days for maximum flavor and freshness. However, they can be kept in a cool, dry location out of direct sunlight (see storage recommendations above) for up to 30 days.
I need favors for an event. Do you accommodate custom or large-scale orders?
Absolutely - we love to provide our confections as favors for weddings, special occasions and corporate events! Depending on what you're looking for and how much advance notice we have, we can do custom flavors, shapes/molds, colors to work within a specific color scheme and more!
**Please note that we are a small batch kitchen and any purchase of 24 items or more qualifies as a bulk order. Bulk orders must be submitted with at least 7 days of prior notice** We also offer scaled bulk pricing, so the bigger your purchase, the bigger your discount! Please submit a contact form here, and our head chocolatier will reach out to you directly with more information.
Where do you ship?
In accordance with state cottage law, we unfortunately can only ship to local destinations within the state of Colorado. We will ship to more destinations as we continue to grow! Please see our Shipping Guidelines page for more information on our shipping options, carriers and hot-weather shipping protocols.
Do you offer refunds?
All sales are final and we do not accept returns or offer refunds. Customers are personally responsible for ensuring that all shipping information is correct prior to submitting an order, and having appropriate storage/transportation for local pickup orders. Proof & Temper is not responsible for any damage once products leave our facility, but we take great care in packing and shipping to minimize any damage that may incur during transit and ensure your shipment arrives in a timely fashion.
Proof & Temper is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier miss-scans, or inaccurate shipping information. Leaving a package at an address is ultimately up to the discretion of the individual delivery person and is therefore entirely outside our control.